Overview

London Doctors Clinic (LDC) is looking for a competent, compassionate, and confident

Medical Receptionist

to join our fantastic customer service team. LDC is part of the

Spire Healthcare Group

— the second largest private healthcare provider in the UK — and we provide Private GP services to patients across London.Salary:

From £12.65 an hour – depending on experienceContract:

PermanentHours:

40 hours a week – Monday to Friday (occasional weekends)Location:

Across London and Chislehurst siteBenefits:

Free GP Appointments, retail discounts, and moreIn this role, you will be integral to enabling LDC''s success by being the first point of contact for our patients — either on the phone or in person — creating a positive and professional impression, embodying the values and excellence that define the LDC brand. Therefore, we are looking for an individual with great customer service skills, the ability to communicate at all levels, and the capability to multitask during a busy clinic day.Responsibilities

Offer a friendly welcome to patients, always ensuring excellent customer service.Deliver efficient, patient-focused communication across all channels, including email, telephone, and face-to-face interactions in the clinic.Complete administration duties as required.Handle confidential patient details in line with General Data Protection Regulations (GDPR).Maintain the clinic''s cleanliness and organisation to the highest standards, ensuring compliance with CQC guidelines.Assist Clinic doctors with any queries throughout the day.Check that all doctor’s equipment is available and functioning correctly.Report any facility issues to the Operations Team.Complete medication and non-medication stock checks and order non-medication stock when needed.Take payments from patients and be accountable for invoices and billing queries.Arrange courier collections for blood samples taken in clinic and ensure couriers arrive in a timely manner.Fulfil the role of a chaperone when appropriate.Qualifications

Must be highly organised and a multi-tasker.Must be able to work independently and take ownership of their working environment and the clinic.Excellent customer-service skills.Benefits

Enhanced annual leave entitlement.Excellent career progression opportunity.Free GP appointments.Discounted GP appointments for friends and family.Cycle to work scheme.Opportunity to work with winning teams.Access to Spire4You portal with discounts to thousands of retailers.Employee Assistance Programme.Seniority level

Entry levelEmployment type

Full-timeJob function

Health Care ProviderIndustries

Hospitals and Health Care

#J-18808-Ljbffr