Housing Administration Team LeaderLOCATION: WalthamstowHOURS: 35 hours per week, rota including evenings, and the occasional weekendSALARY: £31,000DURATION: PermanentAbout Us We are a leading provider of supported housing and community services, offering safe homes and support to young and vulnerable people. Our mission is to empower individuals, create inclusive communities, and provide opportunities for everyone to thrive. We foster an environment where residents, staff, and visitors feel safe, supported, and valued.The Role We''re seeking a Housing Administration Team Leader to lead our front-of-house team, often the first point of contact for anyone visiting our centres. This hands-on role is varied and vital, combining operational, housing, and community responsibilities, including:Leading and managing a team of Customer Services Officers, including nights, providing supervision, training, and mentoring.Overseeing reception duties: telephone switchboard, post, payments, IT systems, and customer enquiries.Ensuring health, safety, and security: conducting routine checks, monitoring CCTV, acting as fire marshal and first aider, and responding to emergencies.Supporting housing services: welcoming new residents, allocating rooms, processing payments, reporting concerns, and managing anti-social behaviour.Assisting with community services: booking classes, managing payments, supporting events, and responding to public enquiries.Collaborating with other departments to maintain