Rugby Office based - Monday - Friday 9am - 6pm 25,450 per annum We are looking for an energetic individual with a very clear telephone manner and confident IT skills. You must have a passion for excellent customer service acting with professionalism at all times putting the client''s needs first. Key tasks for this Customer Service Advisor role include: answering inbound calls and making outbound calls answering queries via email Using a bespoke CRM system - making sure you are always keeping it updated quote adjustments to policies and issue relevant documentation. Please only apply if you have a confident and clear telephone manner and you have telephone experience talking to clients you are a confident IT user you enjoy being organised and working on your own initiative. you are reliable and show a good work track record.