Overview

Retail and Operations Manager - Brighton at Neighbourly (Dream Doors). This is a role that can lead to future business ownership. Location: Brighton, UK.Reporting and Team

Reports To: Managing DirectorDirect Reports: Sales Consultants; Driver and Operations AssistantKey Relationships: Brand Leader; Business Development Manager; Finance and Sales Admin team; Shared functions (marketing, IT, HR)Purpose of the Role

This is more than a management role; it’s a launchpad for future business ownership. As the Retail and Operations Manager, you’ll be the face of our brand, guiding customers through the kitchen makeover journey, managing showroom operations, and driving local growth. After a successful employment period, you’ll have the opportunity to purchase and operate the business as a business owner.Key Responsibilities

Drive growth and profitable turnover for the business.Showroom Management: Oversee daily operations, ensuring the showroom is welcoming, organised, and reflective of our brand standards.Customer Consultations: Directly, and through leadership of your team, provide expert advice and design consultations to help clients reimagine their kitchens using our makeover solutions. You will be showing customers the products and services we offer (e.g., kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles) while helping customers choose colours, styles, etc. You will be responsible for ensuring all relevant information is gathered from customer enquiries prior to a home visit, including conducting pre-appointment calls to understand customers’ needs and supporting/liaising with the Showroom Consultant.Sales and Quoting: Creating an in-home quotation and presenting features and benefits with passion and enthusiasm; closing sales in the home, resolving customer concerns and taking payments.Following up enquiries and unsold appointments (sweeping).Carry out post-sale surveys which will require a keen eye for detail when taking measurements, due to the made-to-measure products and service we provide.Project management: Liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.Visual Merchandising: Keep displays fresh, clean and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines.Opening showroom/closing showroom (key holder duties). Showroom operational hours Monday – Friday 9:00am – 5:00pm, Saturdays 10:00am – 4:00pm.Local Marketing: Build brand awareness through community engagement, local partnerships and promotional events.Franchise Readiness: Work closely with the franchisor to understand business operations, financials, and systems in preparation for future ownership.Recruit, train, coach and guide the in-house team, including all aspects of HR management.Any other reasonable duty that falls within your capabilities.This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.Experience

Previous management experience advantageous.Able to pivot and stretch between commercial and operational elements.Skills / Knowledge

IT literate (Microsoft Office/CRM)Excellent commercial attributes – with strong business acumen, sales-focused, relationship builder, and an engaging networker with a high proficiency in ‘people’ skills.Strong leadership and organisational skills.Excellent communication and customer service abilities.Financial acumen and understanding of business principles (including PandL, financial reporting)Awareness of previous execution of the sales processBackground and understanding of the customer journey/experienceUK driving licenceBehaviours

ResilientCustomer and Sales focusedOpen and Clear communicatorOrganisedSelf-Motivated and HardworkingProblem SolverProactive and hands-onAble to work independently and as part of a teamWhat We Can Offer

Competitive salary with performance bonusesComprehensive training and support from us (the franchisor)A clear and supported pathway to franchise ownershipAccess to a proven business model with strong brand recognitionA collaborative and supportive team environmentThe opportunity to purchase and operate as a business ownerInclusivity

Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.Brand and Details

Brand: Dream Doors (DDR UK)Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Consumer Services

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