Are you passionate about delivering great service and eager to share your knowledge with others Do you have a flair for customer service and a love for artisanal products If so, we have the perfect opportunity for you!Fortnum and Mason are looking for an exceptional Restaurant Manager to join our unique team at our beautiful Flagship store in Piccadilly. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.Why Work For Us:Competitive hourly rate + paid overtimeDiscretionary annual bonus (up to 5% of salary)Up to 40% store and restaurant discountsSubsidised staff restaurant using Fortnums ingredients28 days holiday + a day off for your birthday and 5 extra wellbeing days offMatched pension scheme and career development opportunitiesAnnual staff party and incredible gifts after 5 yearsWhat You''ll Do:Responsible for supporting the General Manager in the management of the entire restaurant''s operations.Oversee and Manage all areas of the restaurantPeople ManagementInterviewing and Hiring EmployeesDevelopment and Performance Management(SOP) Standard of Procedures and Service LevelCompliance of Training MatrixEnsure Positive Guest Service in all AreasSupporting Financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on timeOversee Stock Take and Stock ControlTracking Holidays and Days off requestsMonitoring Agency Spent and TrackerFood Safety and PlanningWhat We''re Looking For:Cooperation and teamworking skillsThe ability to lead and motivate a team of staffThe ability to cope under pressure in a fast-paced environmentGood business awareness for achieving successful performanceStrong written and oral communication skills for managing business administration and personnel mattersStrong planning and organisational skills to run a streamlined operationThe ability to work independently and make decisions confidentlyProblem-solving ability, to resolve issues as they ariseWe are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation.We respect and embrace each others differences, to create a truly inclusive environment.In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality and Tourism, Visual Merchandising and Display, Customer Service and Local Community Awards.

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