Field Service and Installation Technician

Location: Field Based/Ascot

Salary: Competitive

Hours: Monday to Friday, 9am-5:30pm

This field-based role is focused on the professional installation, servicing, and support of hardware solutions, ensuring a seamless and positive experience for customers. The ideal candidate will be confident, proactive, and driven to deliver high standards in both service and customer satisfaction.

This is a remote role with frequent travel to client sites across the UK. Attendance at the head office (Ascot area) is required for training, meetings, and business needs. A clean, valid driving license is essential.

Key Responsibilities

Deliver on-site technical support, efficient installations, and hardware repairs

Complete thorough documentation of all service visits including time, parts used, expenses, and corrective actions

Fulfill assigned service projects across the UK

Collaborate with the Customer Enrichment Manager on assigned projects and services

Maintain up-to-date technical knowledge, including technical bulletins and maintenance reports

Submit monthly QA reports

Conduct PAT testing (if qualified)

Maintain readiness and functionality of loan stock equipment

Provide office-based technical support cover during staff absences

Troubleshoot collaboratively with colleagues when required

Support equipment setup and breakdown for trade shows and events

Propose service and hardware improvement ideas as part of a team contribution

Ensure responsible handling of internal and customer data in line with GDPR

Operate in accordance with company values, policies, and procedures

Perform any additional reasonable duties required at this job level

Skills, Knowledge, and Experience

Proven experience in a similar hardware installation and service role

Technical knowledge of monitors and PCs; familiarity with Windows OS preferred

Experience with CRM systems (Microsoft Dynamics CRM beneficial)

Strong attention to detail, numeracy, and documentation skills

Ability to stay calm under pressure and meet deadlines

Organised and adaptable with good time management

Independent, self-motivated, and proactive

Strong communication and relationship-building skills

Customer-first mindset with a solution-oriented approach

Understanding of GDPR and data protection best practices