Incident and Problem Management Analyst SC Cleared - £400/day via Umbrella - Hybrid (Gloucester) - 6-month contract - SCC Flex Contract We''re seeking an experienced Incident and Problem Management Analyst to support one of our key accounts, acting as the frontline point of contact for incident and problem activity. This role offers the opportunity to deliver high-impact service management across a complex environment, ensuring incidents and problems are handled efficiently, professionally, and in line with SLAs. Your responsibilities as the Incident and Problem Management Analyst: Act as the central point of contact for all Incident and Problem RecordsMonitor incidents to ensure Service Level Agreements are metIdentify, initiate, schedule, and conduct incident reviewsEnsure closure of all resolved and end-user confirmed incidentsProvide guidance to Incident Process CoordinatorsSet up and chair incident bridge calls as requiredWork closely with SIAM, ITSM, DevOps, and business teamsDeliver clear, timely communications to customers and internal teamsCoordinate major/high-priority incidents and ensure correct escalationAnalyse recurring problems/incidents and produce trend reportsAttend customer meetings, contribute to projects, and support SLA reviewsOwn BAU delivery to required turnaround times and quality standardsIdentify process enhancement opportunities and support executionManage the full Problem Management life cycle, including reviews, post-mortems, and escalation r