CX Engagement Solutions Manager

London, UK (Hybrid)(

To be considered for this role, you must already be eligible to work in the United Kingdom

)Qualifications and experience7+ years of proven experience in leading

CX transformation

projectsSignificant industry/domain experience across various sectorsCustomer experience design, customer journey mappingImplementation of Conversational AI in CX workflowsStrong expertise in one or more CCaaS solutions such as NICE, Genesys, AWSAbility to manage inbound and outbound customer interactions across channels like voice, email, chat, social media, and SMSExperience leading large technology-driven organizational change initiatives#J-18808-Ljbffr