2nd Line IT Support TechnicianLocation: onside every day in Leeds (driving licence needed as there will be occasional travel to other UK sites) Salary: £32,000 per annum Job Type: Permanent Reporting to: IT Project andamp; Support Team LeadAre you ready to take the next step in your IT career? Our healthcare client is looking for a proactive and technically skilled IT Support Technician to join a dynamic team supporting infrastructure and project delivery across the business. This is a fantastic opportunity to work on cutting-edge systems, lead on key projects, and provide high-level support in a collaborative environment.What You''ll Be DoingAs IT Support Technician, you''ll play a pivotal role in both project delivery and technical support. You''ll work closely with the IT Project andamp; Support Team Lead, supporting the implementation of new systems and infrastructure, while also acting as a second- and third-line escalation point for technical issues.Your responsibilities will include:Supporting and leading IT projects as directed by the IT Project andamp; Support Team Lead, IT Manager, or Head of IT.Collaborating with operational and project teams to deliver IT solutions.Assisting in the implementation and management of IT infrastructure and data security standards.Providing second- and third-line technical support via phone, ticketing system, or on-site.Acting as an escalation point for complex technical issues.Training and mentoring junior team members and recommendin