About the role This is an exciting new role within our organisation, offering the opportunity to shape how we engage with local authorities and social care providers across England. The post holder will directly engage with staff at all levels in organisations we oversee, leading an increasing a range of engagement activities designed to support organisations with complaint management and reach influential staff. This involves using data to develop meaningful engagement activity and working with colleagues across LGSCO to deliver demonstrable impact. What you''ll do Working alongside our External Training and Relationship Manager you will work directly with staff at all levels - including senior managers and political representatives - in organisations we oversee. You''ll help them comply with our Complaint Handling Code, improve their complaint handling capabilities, and develop new channels of engagement to support better outcomes for the public. Your responsibilities will include: Leading engagement activities, delivering training and presentations Creating content for multiple channels including social media Using data to target your work effectively Helping to develop and deliver our engagement with the private social care sector You''ll be confident presenting to a range of audiences, able to build rapport quickly, and skilled at adapting your communication style to different audiences. What we''re looking for You''ll be someone who: Has professional experience of en