Service Delivery Manager - Microsoft Dynamics 365 - Newcaslte - c 90KNigel Frank are working with a global organisation on their search for a Service Delivery Manager with experience in Microsoft Dynamics 365 CE and FandO. Our client has a strong presence across 28 countries and an ambitious digital transformation agenda - this is a rare opportunity to influence the success of a global D365 landscape.This role is suited to a proactive and technically capable professional who thrives in a service-led environment and is passionate about continual improvement. You''ll be instrumental in managing the delivery, support, and governance of D365 services across a global footprint and you will ensure smooth transitions from project delivery to business-as-usual operations while leading efforts to maintain and enhance system performance, user satisfaction, and service efficiency.This is a hands-on role requiring both technical and service delivery expertise, combined with the ability to manage cross-functional collaboration and stakeholder engagement.ResponsibilitiesManage the full life-cycle of D365 service delivery (incidents, service requests, problems, changes)Ensure consistent and measurable service performance across CE and FandO platformsLead process improvements and service optimisation initiativesUtilise tools such as Azure DevOps and ITSM platforms to monitor and improve service managementSupport the transition from implementation to live operations across new deploymentsFost