Overview

2nd Level Application Support Engineer (IT) / Contractor at Free-Work UK. This role involves providing second-level application support within an equities platform context and working closely with developers, technical analysts, and testing colleagues.Responsibilities

Monitor application components.Provide global support, including weekend availability to troubleshoot production-related issues and perform checkouts.Operate in Windows and Linux environments with scripting (Shell, Perl, Python, etc.).Utilize configuration management tools (e.g., Ansible).Work with CI tools (Bamboo or Jenkins).Work independently and in teams in a dynamic environment.Debug production issues and implement fixes.Handle complex operational tasks and recommend process or technology changes.Build monitoring tools for production environments.Support expedient deployment of new systems; assist with capacity planning for growing volumes.Understand networking and storage concepts.Escalate or follow up on permanent fixes with development teams.Provide solutions for application automation.Communicate outages to end users when required.Resolve complex application and technical problems; build, test, and install software in Dev, QA, Prod/DR environments.Support activities across Analysis, Design, Development, and Testing of components.Qualifications

Bachelor’s degree in Computer Science, Engineering, or Mathematics (preferred).3+ years in support roles within the financial industry.Experience in Windows and Linux environments with scripting.Basic infrastructure concepts knowledge.Familiarity with DevOps tools (Bamboo or Jenkins).Hands-on support experience in a real-time trading environment.Knowledge of high-performance messaging/middleware and FIX protocol.Strong analytical, verbal and written communication skills.Proficiency in Java, C#, or C++ is a plus.Personal Attributes

Clear communication skills and ability to work in a team.Proactive with respect to personal and technical development.Details

Location: City of London, United Kingdom.Contract duration: 12 months.Rate: circa £400 per day.How to apply: please send your CV in Word format along with your daily rate in GBP and availability.

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