At Ideal Response, we lead the way in damage restoration across the UK. With over 20 years of experience, we deliver emergency response, property restoration, environmental services, and specialist cleaning solutions with precision, care, and efficiency. Our mission is to provide peace of mind when disaster strikes, whether it''s fire, flood, mould, or contamination.We''re not just a restoration company, we''re a people-first business built on respect, integrity, and a "can-do" attitude. Our team is energetic, supportive, and target-driven, and we''re looking for like-minded individuals to grow with us.The RoleYou''ll be the first point of contact for inbound inquiries, helping customers navigate stressful situations with clarity and confidence. If you''re driven by hitting targets and building rapport, and you want to be part of a company that values growth and teamwork, this could be the role for you!Key Responsibilities Respond to inbound sales inquiries (phone, email, and web) from both residential and commercial clients Create accurate and timely quotations for a variety of restoration services including fire, flood, mould, and specialist cleaning Build trust and rapport with potential customers, understanding their needs and providing tailored solutions Maintain and develop your pipeline by following up with leads and progressing opportunities Collaborate with technicians, project managers, and fellow sales colleagues to ensure smooth service delivery Keep the CRM syste