Centre Manager

📍 4 days Reading 1 day Brighton (travel fully expensed to Brighton)
💼 Permanent | £30,000–£33,000 annual performance bonus

The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre's commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.

Your Chance to Lead with Impact

Take the helm across two premium workspaces — spearheading Reading operations (4 days/week) while bringing your listed building expertise to Brighton (1 day/week, train/car fully expensed). Manage 4 dedicated team members (3 full-time, 1 part-time) and partner with the General Manager to deliver commercial success, heritage preservation, and customer experiences that drive loyalty and results.

Key Responsibilities That Define Success

Customer Service Excellence

• Deliver professional, engaging tours from first contact through to signed deals
• Build lasting relationships via proactive communication, events, and support
• Resolve issues swiftly, turning challenges into opportunities for delight

Operational Leadership

• Oversee opening/closing, cleanliness standards, and daily workflows
• Maintain health & safety compliance with specialist listed building maintenance
• Manage facilities, repairs, and upkeep to heritage standards

Commercial Drive

• Achieve revenue and occupancy targets through coworking, meetings & events
• Execute "fast cash" sales strategies and track KPIs for continuous improvement
• Support P&L, budgeting, forecasting, and performance analysis

Team Development

• Guide Centre Operations Assistants with 1:1s, training, reviews, and scheduling
• Foster high performance through onboarding and constructive feedback

Compliance & Financial Oversight

• Uphold GDPR, AML, and all company policies
• Drive cost efficiency while maximising profitability

The Profile That Excels Here

Ambitious supervisors who combine commercial instinct with operational precision and heritage property knowledge.

Essential:

• Proven revenue generation in customer-facing roles (workspace, hospitality, facilities)
• Supervisory experience delivering service excellence and team results
• Strong listed building maintenance skills (repairs, compliance, H&S)
• Confident with MS Office 365 and CRM systems
• Resilient, organised, with excellent communication and problem-solving

Qualifications: Minimum Grade C English & Maths (or equivalent)

Rewards That Match Your Ambition

• £30,000–£33,000 base salary performance bonus
• Structured 40-hour week with all travel expensed to Brighton
• Comprehensive benefits package
• Professional pride in blending heritage stewardship with modern commercial success

This is leadership with purpose — where your skills shape exceptional workspaces across two prime locations. If you're ready to own operations, exceed targets, and build a legacy of excellence, apply now and elevate your career.