Partnership with our client''s portfolio takes centre stage in their operation. They are looking for a dedicated and personable Account Manger to strengthen relationships, provide excellent customer service, and drive client engagement to move the business forward. Objectives of this role: Enable Proactive Account Management Strategy by meeting with key client stakeholders at agreed frequency. Build and nurture strong client relationships, as a trusted advisor to ensure retention. Present data to clients at agreed frequency including commercials, operational performance and clinical trends to drive partnership and client compliance. Support client programmes with their queries and needs relating to Occupational Health Responsibilities: Maintain account performance, conducting price reviews and contract renewals, demonstrating strong commercial awareness. Logging key account records through maintenance of Client Area. Handle inquiries and requests from clients, regularly liaising with other departments to ensure maintenance of KPIs. Attend Client reviews at agreed frequency to discuss any issues, queries and track progress of programme, providing accurate minutes in timely fashion. Conduct Customer Feedback Form at pre-determined frequency and report accordingly. Report back to the business on Account Management Metrics to maintain accountability of the function. Cross-sell and up-sell new sales opportunities within existing accounts Required Skills and qualification: E