Why Southwark? Southwark is delivering a major programme of transformation to improve outcomes for residents while ensuring long-term financial sustainability. The Change team within Strategy and Communities leads this work, bringing together programme leadership, delivery, service design, business analysis and PMO into a single function. We are seeking a Head of Service Design and Business Analysis to lead these capabilities. This is a senior leadership role responsible for shaping how services are designed, how problems are defined, and how new operating models are developed and delivered. What You''ll Be Doing In this role you will: Lead service design and business analysis across the change portfolioShape the design of new operating models that improve outcomes and efficiencyEnsure a clear and consistent approach to problem definition, process design and requirementsWork with Directors and senior leaders to develop practical solutions to service challengesOversee the design of end-to-end services, journeys and processesEnsure design work translates into implementable changeBuild and lead a multidisciplinary team of service designers and business analystsSet clear standards and ways of working for design and analysis What We''re Looking For We are looking for someone who has: Experience leading service design and/or business analysis in complex organisationsA track record of delivering service transformation and operating model changeStrong understanding of user-centred