Area Operations Manager (Commercial Cleaning) London, United Kingdom On-site / Full-Time Permanent Role Salary Range: 33,000 - 35,000 per annum Position Overview We are seeking an experienced and highly motivated Operations Manager to join our dynamic team in London. The Operations Manager will play a key role in overseeing the day-to-day operations of our commercial cleaning services, ensuring efficiency, quality and client satisfaction. This is an exciting opportunity for a candidate with strong leadership skills, operational expertise and a passion for delivering outstanding service. Key Responsibilities Lead and manage the daily operations of the commercial cleaning division. Develop and implement operational policies, procedures, and best practices to enhance efficiency and service quality. Recruit, train, and supervise cleaning staff. Foster a positive and collaborative work environment. Conduct regular performance reviews and provide constructive feedback. Manage staff schedules and assignments to meet client needs. Build and maintain strong relationships with clients through regular communication and site visits. Address client concerns and inquiries promptly and effectively. Identify opportunities for upselling and expanding service offerings. Implement and monitor quality control measures to ensure service excellence. Conduct regular inspections to assess the quality of cleaning services. Collaborate with the quality assurance team to address any issues and continu