Overview

Technical Support – Our Basingstoke based client is looking for a Technical Support person to join their team for a 6 month period. The Technical Support person will be responsible for providing 1st line technical support to customers.Pay: £12.50 per hour - £15.28 per hour (dependant on experience)Hours: Monday to Friday, 37.5 hours per week.Benefits

Weekly payFree on site parkingMonday to FridayWorking for a well established business in an exciting industryResponsibilities

Deliver exceptional customer service at all times and seek managerial support when necessary.Prioritise support requirementsAnswer technical help-line calls to provide customers with advice on productsIdentify customer needs, solving fault queriesProduct selection guidanceInstallation and programming adviceRespond efficiently to email enquiries and call-back requestsRecord information about calls to improve service managementRequirements

Previous experience providing technical telephone supportPrevious experience in mechanical/engineering environment advantageousGreat communication skillsProven experience working within a technical positionIf you are interested, please call our branch on (phone number removed) or apply online today!Should you require any support or assistance on your application, please contact your local Gi Group office directly.

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