An excellent opportunity has arisen for a Head of Consultancy in Fleet, Hampshire. This is a hybrid role although there will be a requirement to attend site visits, with occasional international travel.Our client is on a mission to enable their customers to unlock their business potential via Sage X3, Sage Intacct, as well as their own complimentary propriety X3CloudDocs solution. Helping their customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what they do.As Head of Consultancy, you ll play a pivotal role in shaping how they deliver value to their clients leading a talented team, driving operational excellence, and contributing to their continued growth and innovation. If you are a strategic leader who thrives on building high-performing teams and delivering outstanding client outcomes, we d love to hear from you!Key Responsibilities Lead and inspire the Consultancy and Customer Support teams, fostering collaboration, innovation, and a culture of continuous improvementStreamline and enhance business processes to boost operational efficiency and service qualityOversee the planning and delivery of consultancy projects ensuring they re completed on time, within budget, and exceed client expectationsAct as a trusted advisor and senior escalation point for customers, building strong relationships that drive loyalty and repeat businessContribute to the company growth strategy by aligning consultancy service