Office Manager
£35,000 - £45,000 per annum plus benefits
Abergavenny

Are you a driven and highly organised professional with solid experience in business operations? We're excited to present a fantastic opportunity for an experienced Office Manager to join a thriving and forward-thinking business based in Abergavenny.

This newly created role has been introduced to support the business through a period of sustained growth.

As a key member of the Senior Leadership Team, you'll lead a dedicated administration team and take a hands-on role in ensuring the smooth and efficient running of day-to-day operations. From stock control to supplier coordination, this role is ideal for someone with practical experience managing office and support functions, a hands-on approach, and the ability to maintain exceptional standards in a dynamic environment.

Duties and Responsibilities

• Lead and manage the administration team, ensuring efficient workflow and high performance.
• Oversee office systems, procedures, and policies to maintain a productive and safe work environment.
• Work closely with all Managers to coordinate administrative and operational tasks.
• Support the Managing Director with general operational duties, reporting, and project coordination.
• Take responsibility for office, stock control and procurement activities.
• Liaise with suppliers to ensure timely, cost-effective purchasing and supply continuity.
• Handle escalated customer queries and support the team in delivering excellent service.
• Act as a key operational link between the laboratory and customers, working closely with the Business Development Manager and Key Account Director.
• Manage relationships with outsourced service providers (cleaning, maintenance, logistics), ensuring service levels are upheld.
• Promote and uphold health and safety standards, ensuring compliance and continuous improvement.

Qualifications, Experience & Skills

• IOSH Managing Safely (or equivalent) qualification is essential.
• CIPD Qualification highly desirable
• Proven experience managing business operations or office support functions, ideally within a scientific, technical, or regulated environment.
• Familiarity with ISO 17025 / 15189 or other regulated industry standards.
• Excellent communication and interpersonal skills.
• Experience in stock control and supplier management.
• Proficiency in Microsoft Office Suite and office management systems.
• Practical knowledge of health and safety procedures in the workplace.