Technical Support Coordinator My client is a world-leading manufacturer, highly respected in the scientific research and development sector, who gives their team the support and resources to make a meaningful impact. They are currently seeking a Technical Support Coordinator for their Andover site.This is a permanent position, offering the chance to join an established and dedicated customer support team.Position Offers: Salary: 32,000 - 34,000 per annum Permanent contract Core hours: Monday to Thursday, 8:00am - 4:15pm; Friday, 8:00am - 4:00pm (with flexibility) Excellent ongoing training and career development Opportunities for occasional UK and international travel Supportive team environmentKey Responsibilities: Assess and resolve customer issues efficiently, providing clear updates throughout Liaising with relevant departments within the business this includes Technical, Stores, Shipping and Operational. Managing all after sales queries and managing any issues that arise Researching, diagnosing and troubleshooting faults Track and report on all support cases, ensuring timely closure and high satisfaction Coordinate with internal teams to address and resolve issues promptly Support continuous improvement of support processes and documentation Occasionally visit customer sites for support or training, as requiredSuitable Candidate - Qualifications and Skills: Solid background in a technical customer support or service coordination position Ability to diagnose and troublesh