Do you have Customer Service experience within Logistics or Freight industry? Our client is seeking a dedicated and detail-oriented Customer Service Freight Coordinator to join their busy same-day courier team. As a key liaison between their clients, carriers, and internal departments, you will play a crucial role in ensuring the smooth and efficient movement of goods from origin to destination. Working Hours: Monday - Friday 5:00am - 1:00pm OR 6:00am - 2:00pm As a Customer Service Coordinator, you will be required to: Serve as the primary point of contact for clients, addressing their freight requirements and enquiries in a professional and timely manner. Coordinate the scheduling, routing, and tracking of shipments to ensure on-time delivery and customer satisfaction. Collaborate with carriers and internal teams to secure vehicles and negotiate rates, while also optimising routes to minimize costs and transit times. Maintain accurate and up-to-date shipment records, ensuring compliance with all documentation requirements. Troubleshoot and resolve any issues that arise during the transport process, including delays, damages, and other disruptions. Provide clients with regular updates on the status of their shipments and address any concerns or questions. Assist in the development and maintenance of strong relationships with carriers to ensure reliable service. Proactively identify opportunities for process improvements and operational efficiencies within the freight