Overview

Technical Support Representative - GraduateLocation: Cardiff, United KingdomSalary: Competitive + BenefitsRole Type: Full-Time, PermanentKick-Start Your IT Career in a Fast-Moving Tech EnvironmentAre you early in your IT career and looking for an exciting opportunity to develop hands-on technical skills? Are you passionate about problem-solving and delivering excellent support to customers?Computers For Flooring, part of the ClearCourse Group, is looking for a proactive and motivated Technical Support Representative to join our growing team in Cardiff. This is your chance to work in a dynamic, customer-focused environment where every day brings something new. The role is a mixture of IT and customer support, where you will support a range of IT systems, including our specialist in-house software, and be a key part of a team delivering fast, friendly, and effective technical support. You will also have opportunities to develop your people skills by demonstrating our products to potential customers and training our customers on their newly implemented system.Responsibilities

Provide first-line support to customers via email and telephone, troubleshooting issues efficiently and effectivelyTrain new users and deliver online demonstrations of our in-house software systemsManage support inbox queries, filing completed tickets and ensuring prompt responsesAdminister Office 365 licences, user accounts, and software deploymentsRemotely connect to customer systems to diagnose and resolve technical problemsUse Microsoft Excel for data formatting and importing into databasesHandle virtual machine (VM) support, onboarding of customer environments, and pipeline managementAssist with the testing and rollout of new software updatesTrack and analyse recurring issues to improve long-term support outcomesWhat We’re Looking For

A strong interest in IT and good working knowledge of both hardware and software systemsAwareness of current IT trends and a willingness to learn on the jobA customer-focused mindset with excellent communication skillsAbility to prioritise tasks and manage time effectivelyA collaborative team player who thrives in a dynamic environmentIT-related qualification (preferred but not essential)Ideally 1 year of experience in technical support and/or customer serviceWhy Join Computers For Flooring (Part of ClearCourse)?

We’re part of ClearCourse, a fast-growing group of software and payments companies with a strong focus on innovation, collaboration, and personal development. We’re proud to support our employees with a working culture that values creativity, inclusivity, and growth.You’ll Benefit From

25 days annual leave + your birthday offPrivate medical insurance (Bupa), including mental health and optical coverCash plan to support everyday health costsLife assurance – 4x your base salaryGroup income protection – 75% of salary for long-term illnessEnhanced parental leave and family wellbeing support via Peppy HealthEmployee discounts and perks through PerkboxBike to Work schemeTraining budgets and reimbursement for professional qualificationsApply Now!

If you''re ready to take the next step in your IT career and join a supportive, growing company where you can learn, grow, and thrive—we’d love to hear from you.Why ClearCourse?We’re a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one of the UK''s Best Workplaces For Wellbeing in 2023.At ClearCourse we''re committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.

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