Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals.

Key Responsibilities

• Lead the internal helpdesk, ensuring exceptional technical support for staff, clients, and partners.
• Coach and manage the IT Operations team to uphold service excellence.
• Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs.
• Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups.
• Maintain and evolve infrastructure documentation and policies to meet business needs.
• Identify and implement enhancements based on performance trends and user feedback.
• Ensure robust data security, backup, and recovery operations.
• Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards.
• Manage third-party contracts and budgets to ensure value and SLA compliance.
• Build strong relationships with internal stakeholders and external suppliers.
• Lead R&D into new technologies aligned with strategic goals.

Key Requirements

• Proven experience managing IT Operations teams.
• Strong knowledge of Active Directory and Office 365 administration.
• Network administration experience (TCP/IP, DNS, WAN/LAN/Wi-Fi).
• Experience supporting both Windows and macOS environments.
• Demonstrated ability to manage IT budgets and third-party suppliers.
• Strong interpersonal and service delivery skills.
• Advanced technical knowledge of enterprise systems and productivity tools.
• Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices.

If you're a seasoned IT Operations Manager with a passion for leadership, infrastructure excellence, and customer-focused service delivery, contact Andy Dale at Arcas Technology.