Our client are seeking an experienced 3rd Line Service Desk Engineer to join them on a permanent basis.You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service.Location: Working at Cardiff Head OfficeShifts: Shifts run across 24/7 - 365 days. All evening and night shifts are worked from home.What you''ll be doing:Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring.Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines.Automation: Develop PowerShell scripts to streamline operations and boost efficiency.Backup and Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response.Upgrades and Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings.Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development.What we''re looking for:Bachelor''s degree (or equivilent) in computer science, Information Technology, or a related field.A