Role: IT Support Technician Location: Nottinghamshire Working pattern: Office based Salary: Up to £32k About the Role This is a hands-on, technically varied role for an experienced IT professional who enjoys solving complex problems, supporting users, and improving systems that underpin a busy organisation. As an Advanced IT Support Technician, you ll be a key part of the IT team, ensuring systems remain stable, secure, and high-performing. You ll not only resolve escalated technical issues, but also play an active role in mentoring others, improving processes, and contributing to IT projects that shape how the business operates. This role suits someone who thrives in a fast-paced environment, communicates clearly with both technical and non-technical users, and takes pride in delivering reliable, high-quality IT support. What You ll Be Doing You ll take ownership of escalated technical issues across 1st to 3rd line support, diagnosing and resolving hardware, software, and network problems while supporting and guiding junior colleagues. You ll work closely with core infrastructure including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms such as Hyper-V, ensuring systems remain robust and dependable. Network troubleshooting will form part of your day-to-day work, including DNS, DHCP, TCP/IP, VLANs, and firewall-related issues, helping to maintain smooth business operations. You ll also support internally developed business applic