Main area Medical Education/Clinical Education Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Mon - Fri 9-5) Job ref 110-AC233-0925

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Prince Charles Hopsital Town Merthyr Tydfil Salary £25,313 - £26,999 per annum Salary period Yearly Closing 11/09/2025 23:59

Medical Education Support OfficerBand 3Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

As part of the Medical Education Team, the post holder will support the Department in ensuring the effective route of both Undergraduates and Postgraduates through their attachment to the UHB. The post holder will also act as a support for the ongoing teaching and training requirements for all Medical Students, Training Grade Doctors and Senior Medical Staff.

English and/or Welsh speakers are equally welcome to apply.

Main duties of the jobThe post holder will act independently within clearly defined occupational policies with work managed rather than supervised, providing a range of administrative support and effectively deliver and prioritise a wide range of duties including some pastoral care duties.

The successful candidate will have a good standard of education, good communication skills both written and oral, and be able to work on their own initiative. Previous relevant experience of working in an education/training environment would be of benefit.

Welsh Skills Desirable:

This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn''t need to have skills in Welsh, we''ll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking and Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Working for our organisationCwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

We listen, learn and improve

We treat everyone with respect

We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Detailed job description and main responsibilitiesPromote positive relationships and demonstrate good levels of communication to support the Medical Education Multi-Disciplinary Team and external partners.

Show empathy and sensitivity with the ability to communicate with a wide variety of disciplines effectively, overcoming any barriers to understanding.

Establish and maintain effective communication, whether verbal, written or electronic, with:

Medical Students

Senior Medical Staff

Faculty members

Clinical Teachers

College Tutors

Medical Education Department team members

All Directorates, Corporate Departments and General Managers

Medical Staffing and Human Resources

Medical Education Institutions including Cardiff and Swansea Universities, Postgraduate Deanery

Maintain the strictest confidentiality at all times.

Assist in the planning and implement of the various Medical Student timetables with Honorary Senior Lecturers, Honorary Lecturers and other Clinical Professionals and assist in ensuring that the learning objectives for Medical students as set by the curriculum are met by the UHB.

Will use own initiative to make judgements on training course booking arrangements and prioritising the workload.

Be required to contribute to the production, collation and circulation of feedback from Medical Students.

Deal with day-to-day Student issues and general enquiries for all aspects of the C21 Curriculum, using own judgement to reply to queries.

Have a personal duty of care for any UHB equipment used throughout the course of duty.

Work with Medical Education staff, Honorary Senior/Honorary Lecturers and other clinical staff to prepare course handbooks and teaching/learning opportunity timetables. The compilation of room bookings, tutorials and induction will also be requirement.

Person specificationQualifications and/or Knowledge

Possess RSA/OCR level III or the equivalent level of knowledge, skill and experience

Evidence of Continuous Professional Development

Working knowledge of the Cardiff University C21 Curriculum or Medical Education agenda.

Experience

Previous experience in organising training events.

Experience in producing high quality reports.

Developing high quality promotional documentation.

Experience of working in the NHS or of working in an Educational/Training environment.

Previous experience of taking and transcribing minutes of meetings.

Using Social Media/Apps etc. appropriately to support communication within the working environment.

Aptitude and Abilities

Excellent verbal, written and IT skills.

Excellent organisational skills.

Convey messages clearly

Ability to produce reports from databases.

Ability to communicate with all levels of staff dealing with senior medical staff.

Have an appreciation of budget and financial systems.

Ability to work effectively on own initiative and as part of a wider team.

Welsh language speaking/listening skills at Level 3 or above

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.

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