Our client, a leading name in consumer electronics is looking for a Technical and QA Coordinator know in industry as a Service Engineer to support the Aftersales Director in shaping and executing a clear Technical Quality Assurance strategy. You ll be the go-to expert on product performance, fault diagnostics, quality improvements, and technical support across the UK and international teams. Key Relationships: You ll collaborate with internal departments including Compliance, Customer Service, Product Management, Finance, and Global Technical teams, as well as external service partners, factories and major retail customers. Key Responsibilities: Support continuous product improvement with global factories and UK Technical Teams Drive root-cause analysis and resolution of field issues and customer concerns Analyse technical repair data and customer returns to influence product development Create and distribute technical training and documentation Liaise with 3rd party ASPs and manage spare parts support queries Prepare clear reports, trackers, technical bulletins and risk assessments Support product testing, QA trials, and product instruction manual validation Represent Aftersales at customer/factory reviews and project meetings Experience: Minimum 3+ years in White Goods repair and diagnostics Strong working knowledge across: washing machines, tumble dryers, dishwashers, refrigeration, ovens Gas appliance knowledge is a plus Skills and Attributes: Deep understanding