Client Relations Manager in a Service Delivery Role About IMS Group At IMS Group, we are a leader in fire safety solutions, providing industry-certified fire door and fire-stopping services across the UK. With an unwavering commitment to compliance, quality, and sustainability, we work in close partnership with residential property managers, delivering trusted, end-to-end fire protection services. As the first company in the UK certified by UKAS under the Bluesky scheme for both fire door and fire-stopping surveying, we pride ourselves on setting the standard in our field. The Role We are seeking a highly organised and proactive Client Relations Manager to provide a Service Delivery role. This pivotal role ensures the seamless coordination of fire safety projects, from commencement of works through to completion, with follow up client engagement. You will act as the key liaison between clients, our technical teams, and internal departments to deliver projects. This role requires a sound understanding of commercial and financial performance ensuring that service delivery aligns with contractual obligations, budgetary controls, and the company s wider business objectives. Key Responsibilities Coordinate and schedule work in liaison with Operation manager, Project Delivery Director, Salesman and Operatives Compile and manage detailed project reports and updates for internal and client review Work with the Technical Director to ensure all works are delivered in compliance wi