A fast-growing business in the safety and compliance sector is seeking an Operations Director to lead the day-to-day operations of the business and ensure the company s continued growth. The Operations Director will have previous experience working in a similar role and have proven experience successfully growing a company. In addition, the Ops Director will have worked in a related sector such as facilities management, cleaning, building services or multi-site operations, as well as have excellent relationship-building, organisation, problem-solving, analytical, managerial and leadership skills. Applications from ex-military personnel are strongly encouraged Key Responsibilities Lead the day-to-day operation of the business Execute the company''s growth strategy Support budgeting, forecasting and commercial decision-making Strengthen customer retention and long-term client relationships Ensure efficient planning, scheduling and service delivery Improve operational efficiency, productivity and profitability Manage operational KPIs and performance reporting Lead, develop and support operational managers, supervisors and field teams Build a culture of accountability, ownership and continuous improvement Establish clear roles, responsibilities and performance expectations Manage performance issues professionally and constructively Champion the company''s values and customer-first approach Act as the operational second-in-command when required Knowledge, skills and qualif