Overview

An exciting opportunity to join one of the world\''s leading travel management companies operating from a central London or Glasgow location. You will be joining a small team of online support and business support coordinators to manage both internal and external customers dealing with 1st line technical support including troubleshooting and system functionality. This is a customer-facing role, so good presentation and communication skills are a key requisite for this position and would potentially suit someone from a travel booking background or technical support role.The Company

My client operates across 4 continents and is a global player in travel management software with over 30 years industry experience. The company culture includes collaboration and opportunities to grow, with a learning and development package to support employees in their own personal development. A strong customer-focused business with continued year-on-year growth across the UK and internationally.The role

At least 12 months experience working in a similar technical support role, including the delivery of exceptional customer service for online systems and booking tools.Ability to monitor and manage support queries, ensuring timely resolutions and proper escalation across company processes and procedures.You will be responsible for client queries such as technical and system issues including change requests, whilst liaising with key internal stakeholders.Strong troubleshooting knowledge of client queries in relation to system-related updates and maintenance, including system configuration and CRM system knowledge (ideally Sabre GDS / Concur).Professional customer-focused approach to dealing with client calls and technical queries by agreeing to set timescales for resolutions, also ensuring relevant information is gathered providing regular updates on the issues raised.A flexible approach to working hours to ensure a customer-first approach and requires 3 days working in the London or Glasgow office with 2 days working from home.Ideally worked in a 1st line technical support environment, preferably Sabre GDS or similar travel system knowledge (highly desirable).A willingness to continuously learn and develop new skills and confident in taking on challenging tasks and client requests.Seniority level

Entry levelEmployment type

Full-timeJob function

Information TechnologyIndustries

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