Job Title: Resident Liaison OfficerLocation: Bolton, BL3Salary: 28,000 per annum + 3k Car AllowanceSector: Social Housing Resident Liaison Officer About Us: We are a leading social housing maintenance contractor seeking a motivated Resident Liaison Officer to join our team in Thurrock, Essex . This is an excellent opportunity for someone with at least a years'' experience as a Resident Liaison Officer to contribute to our projects and help ensure their success. Key Responsibilities of the Resident Liaison Officer:Engaging with residents and understand the needs of the community to deliver a personal serviceProvide a friendly courteous service in connection with residentsSupport, communicate and advise the site teamLive the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achievedBe committed to diversity and inclusion of allComply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and proceduresUndertake resident profiling to identify individual needs and tailor our serviceImplement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etcMake access arrangements mutually convenient with residentsAttend evening/weekend appointments where necessaryOrganise community eventsManage complains/compliments and deal wi