Salary: 26,800 + commissionHours: 37.5 hours a week, Mon-Sun, shifts between 8am - 4.30pmLocation: Edinburgh - OnsiteStart Date: April 2026We are working with one of the world''s biggest and most respected travel brands, who are looking to bring onboard a Russian Speaking Customer Service Expert. This is an amazing opportunity to join a business with over 30,000 employees in 30 countries, and Customer Service Centres in the UK, The Philippines, Korea and Japan, whilst providing 24/7 support across 19 languages. You will be supporting travellers across telephone, webchat and email enquiries, assisting them with flight and hotel bookings/queries. We require you to be fluent in Russian and English, both written and verbal. You will have a solid customer service background and be comfortable working with web chats and our in-house CRM. What You''ll Do:Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Russian and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end.Communicate clearly and confidently across multiple channels.Collaborate within a supportive team to achieve KPIs and service targets.Share ideas to improve customer experience and internal processes. What You''ll Bring:Fluent in English and Russian (written and verbal).Strong communication and problem-solving skillsAbility to handle multiple web chats with fast, accurate typing.Confident working towards and achieving KP