ABOUT THE ROLE As a Customer Relationship Manager at Barchester, you''ll help us to build the reputation of our homes to ensure they''re a success. It''ll be your responsibility to support teams across care homes in our South Division to grow their occupancy with a focus on private occupancy. You''ll do that by boosting their reputation for quality care within local communities and showcasing their best qualities to prospective residents and their families.Day-to-day, you could be strengthening the home''s web presence, improving the enquiry management process or liaising with General Managers (GMs) to ensure a rapid response to pre-admission assessments. We''ll also rely on you to develop strong sales and marketing teams in homes, helping them to tap into knowledge about local community groups and you''ll oversee these homes in putting together a programme of events and activities targeted at these groups.You''ll carry out customer satisfaction research to pinpoint areas that can be improved in the conversion process and provide feedback to our wider leadership team, as well as weekly updates on live enquires and community engagement. As a Customer Relationship Manager, you''ll help connect us with residents who need quality care and support, making a real difference to their lives.ABOUT YOU You''ll have an impressive track record in sales and marketing, managing enquiries and general networking to join us as a Customer Relationship Manager. It''s also important that you hav