Are you a hands-on problem solver with excellent communication skills?Endeavour is looking for a dedicated

IT Technical Support Analyst

to join our client’s team in their London office ASAP.Our client is the leading provider of customer service solutions for the Public Sector.The successful

Technical Support Analyst

will be solving 2nd and 3rd line support tickets.Your role will involve liaising with Technical Consultants and ensuring all queries are resolved.Required skills/experience:1+ year experience in a SaaS Technical Support roleExperience with third line (development) support and bug fixingExperience with databases and SQL (MySQL and MS SQL)Exceptional problem-solving skills and attention to detailExceptional communication skillsAbility to work with large amounts of information and prioritise tasksAbility to explain technical concepts to non-technical customers or colleaguesWillingness to learn and share knowledgeInitiative and willingness to mentor less technical colleaguesKnowledge of git and GitHubExperience with Amazon Web Services, especially S3 and SDB servicesIf you are an experienced

Technical Support Analyst

looking to join an established and reputable client, get in touch for further details ASAP!

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