Resales and Aftersales ConsultantsLocation: London Contract Type: Temporary - initial 4-week contractAre you passionate about providing exceptional customer service in the housing sector? Do you thrive in a fast-paced environment where your attention to detail and communication skills can shine? If so, you may be a good for a Resales Consultant or Aftersales Consultant role with a leading Housing Association!About the Role:In these positions, you will deliver a top-notch resales, staircasing, equity loans or shared ownership resales progression service, ensuring a smooth and professional experience for all stakeholders involved. Your role will be crucial in managing shared ownership resales and staircasing cases from start to finish.Key Responsibilities:Customer Engagement: Handle customer inquiries via telephone, email, and post with a professional and supportive approach. Display your product knowledge to provide effective advice.Case Management: Progress staircasing, equity loan and shared ownership resale activities through to completion, ensuring adherence to agreed timescales and targets.Documentation: Read and interpret leases and equity mortgages, providing clear guidance to customers and stakeholders.Record Keeping: Log all customer contacts and maintain accurate records using our database and case management systems.Compliance: Collate audit-compliant application packs and carry out necessary checks, following anti-money laundering regulations.Reporting: Prepare wee