Job Title: E-Commerce Fulfilment Team Leader
Location: Droitwich
Salary: £24,000 - £25,000 per annum (depending on experience)
Hours: Full-time, Permanent
 
The Opportunity
 
We are recruiting for a hands-on E-Commerce Fulfilment Team Leader to join a well established business based in Droitwich. This individual will manage the day-to-day operations of an online order fulfilment team. This role is ideal for someone with strong leadership skills, excellent attention to detail, and experience working in a fast-paced logistics or retail environment.
 
You will be responsible for ensuring online orders are picked, packed, and dispatched accurately and on time, while motivating your team to deliver a first-class customer experience.
 
What You''ll Be Doing

• Lead and supervise the fulfilment team on a daily basis
• Oversee the accurate picking, packing, and dispatch of customer orders
• Allocate team resources to meet daily order volumes and deadlines
• Ensure compliance with health & safety procedures and company policies
• Track team performance through KPIs and support continuous improvement
• Train and mentor team members to build skills and maintain morale
• Work closely with customer service and stock control to resolve order issues
• Suggest and implement process improvements for efficiency and accuracy
• Ensure equipment is used safely and maintained appropriately
• Provide regular updates and reports to management

• Previous experience in e-commerce fulfilment, warehouse, or logistics roles
• Proven supervisory or team leadership background
• Strong organisational and problem-solving skills
• Knowledge of warehouse or fulfilment systems (WMS) and Microsoft Office (Excel in particular)
• Able to work effectively under pressure and meet deadlines
• Flexible, adaptable, and comfortable in a fast-moving environment

• Experience with e-commerce platforms such as Shopify, WooCommerce, or Magento
• Forklift licence or equipment handling qualifications
• First Aid or Health & Safety training

• Full-time permanent role (37.5 hours per week, including some weekends)
• Manual handling is part of the role

• Company pension scheme
• Life insurance
• Staff discount scheme
• Free on-site parking
• Annual bonus scheme