Parts Advisor The Role We are looking for a reliable and customer-focused Parts Advisor to join a busy aftersales department. The role is key to supporting the workshop and service team by ensuring accurate parts supply, stock control and excellent customer service. Key Responsibilities Identify, order and supply vehicle parts and accessories accurately Support workshop technicians by ensuring timely availability of parts Deal with trade and retail customers face-to-face and by phone Process parts invoices, returns and warranty claims Maintain accurate stock records and carry out regular stock checks Use electronic parts catalogues and dealer management systems Upsell parts and accessories where appropriate Maintain a clean and organised parts department The Ideal Candidate Previous experience as a Parts Advisor (automotive background preferred) Strong knowledge of vehicle parts and parts catalogues Excellent communication and customer service skills Well organised with strong attention to detail Confident working in a fast-paced environment Good IT skills and experience using DMS systems Full UK driving licence (preferred)