Join us as a CX Root Cause Manager at Barclays, where you''ll use advanced data and analytics to identify and address the root causes of customer complaints across BUK. You''ll focus on deep-dive analysis of complaint themes and drivers, as well as Financial Ombudsman Service (FOS) referrals and overturns, to uncover systemic issues and drive improvements to customer outcomes.Working across Product, Journey, Channel, and Operations teams, you''ll support the delivery of insight-led change initiatives, ensuring they are embedded, monitored, and evaluated for impact. The role involves using AI and analytical tools to accelerate insight generation and drive forward improvement opportunities, while maintaining full compliance with DISP and regulatory requirements.To be successful as a CX Root Cause Manager, you should have experience with:Conducting deep-dive analysis and translating insights into changeCollaborating effectively across diverse stakeholder groupsGreat communication and interpersonal skillsUsing data and analytics to identify root causes and improve processesDriving measurable improvements in customer experienceSome other highly valued skills may include:Great proficiency in data analytics and visualisation tools (e.g. Python, SQL, Power BI)Application of AI and Machine learningExperience and knowledge of Agile ways of workingExperience in large-scale organisations and matrix environmentsYou may be assessed on the key critical skills relevant for success in role, s