Senior IT Support Specialist - Proactive MSP Role Supporting Multiple ClientsNeedham Market 35,000 - 45,000 Are you an experienced IT Support professional who thrives on being proactive rather than reactive? Do you enjoy building strong relationships and helping a variety of clients get the very best from their technology? If so, this could be your ideal next role. We''re looking for a Senior IT Support Specialist with recent Managed Service Provider (MSP) experience to deliver forward-thinking, preventative IT support across multiple client environments. You''ll play a key role in anticipating issues, improving systems, and ensuring our clients'' technology runs smoothly and securely. What You''ll Be DoingProviding proactive 2nd/3rd line support across diverse client infrastructuresMonitoring, maintaining, and optimising systems to prevent downtime before it happensManaging and improving client networks, firewalls, and security configurationsBuilding trusted relationships with clients as a dependable, solutions-driven advisorCollaborating with a high-performing MSP team to deliver exceptional service and reliability What We''re Looking For3-5 years'' IT support experience, including recent work within an MSP environmentStrong technical knowledge of Windows and Mac operating systemsHands-on experience with networking, security tools, and cloud technologiesA proactive, problem-solving mindset with excellent communication and client skillsThe ability to balance priorities acro