Service Manager - SC Cleared£60,000 - £85,000 | Remote/Hybrid | Start date: 1st AprilEmployment type: FTE/FTCWe''re looking for an experienced Service Manager to take full ownership of Managed Services across key client accounts in secure, cloud-native environments. You''ll be accountable for service performance, governance and continual improvement in modern, DevOps-enabled platforms.What you''ll be doingOwn Managed Service performance, contractual compliance and client outcomesDesign and manage SLAs, KPIs and OLAs in cloud-based environmentsLead service governance forums and regular Service ReviewsAct as primary escalation point for service risks, issues and major incidentsMonitor and report on operational and DevOps metrics (availability, change success, deployment frequency, MTTR)Ensure effective service controls within CI/CD and agile delivery modelsDrive structured Continual Service Improvement initiativesTranslate technical performance into clear business impact for senior stakeholdersOversee Incident, Problem and Change Management, including RCA and communicationsWork closely with cloud, platform and DevOps teams to ensure resilience and stabilityWhat we''re looking forProven experience as a Service Manager with end-to-end service accountabilityStrong track record designing and managing SLAs in cloud environments (Azure experience ideal)Experience operating within DevOps/CI/CD-driven delivery modelsSolid ITIL knowledge (v4 preferred)Confident running governance boards