Account Support ExecutiveLocation: Birmingham, B25 8HESalary: CompetitiveBenefits: Free Onsite parking, 25 days holiday Our client is seeking an Account Support Executive to be based on site in Birmingham. The role will provide excellent customer service and account support across two of their fast-growing sales divisions. You will help to develop, grow and support some of their biggest customers!Key Responsibilities Account Support Executive To accurately process all sales orders in line with stated time limitsTo contact all customers by telephone as directed and within the stated time limits, ensuring customers have no cause for complaint or conflict.To respond to all inbound calls and inbound emails in accordance with company policy.To respond to customers in a prompt and courteous manner on all customer enquiries within the given time limits.Managing and concluding customer queries to a satisfactory outcomeEscalate customer queries if needed. To communicate with all appropriate internal departments to ensure set objectives for individual accounts are met.Attending meetings or team calls with customers as and when required. To assist the credit control supervisor to ensure strict payment to terms as agreed with each account.Work with the wider operational team to ensure all deliveries are fulfilled on time and in full (OTIF). Key Requirements Account Support Executive Experience in B2B sales or account support, with strong customer service skills.Possess the ability to wor