Customer Experience Specialist

Guildford (Hybrid: 3 days office / 2 days home)
-28,00030,000 per annum

Are you passionate about delivering first-class service? Do you thrive in a people-focused, fast-paced environment?
We are looking for a motivated Customer Experience Specialist to join our friendly and professional team based in Guildford. You''ll play a vital role as the first point of contact for customer queries, ensuring every interaction is handled with care, clarity, and efficiency.

What You''ll Do:

• Be the central contact for our customers, owning their journey from first interaction to resolution
• Manage inbound/outbound calls and service emails
• Respond to information requests and support queries across regional sales branches
• Resolve queries or escalate them appropriately within the business
• Perform admin duties and manage customer interactions via our portal
• Collaborate with other departments to ensure timely and accurate service delivery
• Provide valuable customer insights to the management team

What You''ll Bring:

• Proven experience in a phone-based customer service role
• A proactive, solutions-focused mindset with excellent attention to detail
• Strong written and verbal communication skills
• Confidence using Microsoft Office (Word, Excel, Outlook)
• Team-oriented approach with the ability to manage your own workload
• Bonus: Basic understanding of financial services

Perks & Benefits:

• Hybrid working (3 office days, 2 remote)
• Free on-site parking
• Access to kitchen, and on-site showers
• Supportive training and onboarding process
• Collaborative, inclusive team culture
• Clear progression opportunities

If you''re ready to bring your energy and expertise to a people-first organisation where your work truly matters then apply today!