IT Operations ManagerLocation: Hybrid - West Midlands (minimum 3 days on-site)Salary: £60,000 + benefitsOverviewWe''re working with a growing, technology-led organisation in the West Midlands looking to hire an IT Operations Manager to support and develop their IT function.This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You''ll play a key role in ensuring the performance, security, and reliability of IT systems while contributing to ongoing improvements and projects.Key ResponsibilitiesSupport and develop the IT Operations function, providing guidance to junior team membersTake ownership of day-to-day IT infrastructure operations within a Microsoft-focused environmentManage Change and Incident Management processes to minimise disruptionOwn the patching process across servers, endpoints, cloud, and network environmentsOversee Service Desk operations and ensure strong end-user supportWork closely with third-party vendors and technology partnersDrive continuous improvement across IT processes and service deliverySupport compliance and security-related initiativesContribute to infrastructure and cloud-related projectsEssential Skills and ExperienceProven experience in an IT Operations or Infrastructure-focused roleStrong hands-on technical expertise across Microsoft technologies, including:Microsoft Entra ID (Azure AD)Hyper-VMicrosoft PurviewIntuneAzure NetworkingExper