Repairs Senior Operations Manager (London)Social Housing 73,000 - 81,000 Purpose:To lead and be accountable for the delivery of high-quality property Response Repairs Service, and department complaint handling across Octavia/London Homecare housing stock with a budget portfolio of circa 4m.Embedding a customer focused culture, focusing on contract management and operational performance, cost control and value for money. Leading strategy, identifying opportunities for integration, growth and improvement. Key Duties:To have full accountability and control for an annual budget of circa 4m. Working with the FBP and Homecare Directors on the forecasting and reconciliation of the budgets/ trading accounts of the responsive repairs work stream, as well as departmental complaint handling.Lead on Team and Departmental work plans, policy, procedures and service reviews, corporate strategies and projects through preparation of reports, positive participation and collaboration in working groups and project boardsEnsuring an effective health and safety culture is adopted and strengthened across the teams, including all manual workers, and that local workspaces across our residential stock are safe for our people. Requirements:Demonstrable experience/ role model of working in a similar leadership capacity. Ability to build strong relationships across all areas and levels. Inspiring developing and mentoring diverse teamsHandS qualification (IOSH 5 day or NEBOSH construction certificate) wit