Job Title: Head of Membership ExperienceLocation:

Full-time - Hybrid – London based Office (3 days per week in office, 2 days WFH)Benefits:

Competitive salary, excellent benefits packageContract:

Permanent, Full-timeOur client, a leading organisation in Central London, is looking for a strategic and hands-on Head of Membership Experience to lead the transformation of their member journey. This is an exciting opportunity to shape and deliver a seamless, end-to-end experience for members, driving engagement, retention, and long-term loyalty.Lead Member Experience Design

: Oversee the creation of user-cantered membership products and services, ensuring they meet the needs of members and deliver world-class experiences.Community Management

: Lead a team of Managers to ensure outstanding experiences for core member groups, including global members and micro-communities.Data-Driven Decision Making

: Use qualitative and quantitative insights to drive continuous improvement in member experience, conversion, and retention.Proven track record in designing scalable, user-cantered membership experiences in organisations of 10K+ members.Service and Experience Design Expertise

: Strong knowledge of user research, journey mapping, prototyping, and digital engagement.Ability to use data to uncover pain points, measure success, and drive improvements.Join a forward-thinking organisation committed to fostering a vibrant, engaged community of members. Our client offers a supportive and inclusive environment with a competitive salary and a comprehensive benefits package.