Customer Focus. Team Leadership. Service Excellence.Are you an experienced ServiceDesk or service professional ready to step into a leadership role within a fast-paced engineering services environment?Liftec Express - a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK - is continuing to strengthen its service operations during an exciting phase of growth and performance improvement.We are now seeking a Customer ServiceDesk Team Lead to take ownership of our Helpdesk function, providing leadership, escalation support and driving high-quality customer service across a busy and dynamic operation.This is a pivotal role where your leadership, organisation and customer focus will directly influence team performance, customer satisfaction and operational efficiency.The Role at a Glance:Customer ServiceDesk Team LeadDartford, OnsiteCompetitive SalaryPlus Extensive Benefits PackageReporting to: Delivery Support ManagerCompany: Pioneer of the British lift industry. Formerly part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipmentYour Background: Helpdesk, service desk or customer service leadership experience within an engineering or service-led environmentSkills: Team leadership, escalation handling, performance monitoring, reporting, CRM systems, strong communicat