Well established UK multi-site business with its HQ in Birmingham, West Midlands is seeking an IT Operations Manager to lead and mature its core technology services. This is a key opportunity to take ownership of day-to-day IT operations, drive service excellence, and shape the future roadmap across cloud, Network, EUC and application environments. You ll join a stable, growing organisation where technology is central to business performance and customer experience.About the Role:This role is responsible for the effective operation, stability and resilience of the organisation s IT services across multiple UK sites. You will lead an IT operations team, manage third-party vendors, and ensure services meet agreed SLAs and compliance requirements. Working closely with senior stakeholders, you will contribute to strategic planning and deliver operational improvements that support business growth.Key Responsibilities: Lead and manage day-to-day IT operations across infrastructure, cloud platforms, EUC, M365 and application support.Oversee incident, problem and change management processes to ensure timely resolution and minimise service disruption.Manage relationships with key technology vendors and service providers, ensuring performance against contracts and SLAs.Plan, prioritise and deliver IT operational initiatives and projects in line with the wider technology strategy.Monitor and optimise IT operational budgets, including cost control, forecasting and value-for-money assessm