Residential Duty Manager Permanent Full-Time 38K London Shift Pattern: 7am-7pm and 8am-8pm 4 days on, 4 days offAbout the RoleAre you passionate about delivering exceptional service and creating a welcoming environment? We are seeking a dedicated Residential Duty Manager to oversee concierge operations across multiple residential sites within a vibrant and diverse mixed-use development.This is a hands-on leadership role where you''ll ensure seamless service delivery, uphold high standards, and foster a one-team culture across the development.Key Responsibilities Lead and support concierge teams across multiple sites Ensure consistent, high-quality resident services Conduct health and safety inspections and fire walks Manage resident interactions, move-ins/outs, and amenity bookings Oversee building cleanliness, security, and contractor coordination Maintain accurate records and assist with administrative duties Represent the brand with professionalism and prideWhat We''re Looking For Proven experience in concierge/front-of-house roles (residential preferred) Strong leadership and communication skills Ability to manage multiple sites and teams Calm, professional approach in high-pressure situations Proficiency in Microsoft Office and property management systemsDesirable Qualifications CCTV Licence IOSH Managing Safely First Aid at Work Fire Warden Certification Familiarity with Dwellant (Concierge Assistant)Why Join Us?This is more than just a place to live-it''s a thriving co