Technical Support Agent - 30,000 per year - Sheffield - Office-BasedOur client, a leading provider of warranty and aftersales products to the motor trade, is seeking a Technical Support Agent to join their team. This role is ideal for a Level 3-qualified Vehicle Technician with at least three years of experience, looking for a new challenge away from the tools while still leveraging their technical expertise.The Role:Handling complex warranty and claims assessments, ensuring accuracy and complianceProviding technical guidance to non-technical colleagues and customersLiaising with repairers to validate faults, repair methods, and labour costsSupporting the claims team with technical insights to streamline processesReviewing warranty terms and assisting in claim approvalsCommunicating effectively with internal teams and external clientsThe Ideal Candidate:Level 3-qualified Vehicle Technician with at least three years of experienceStrong diagnostic and fault-finding abilitiesExcellent communication skills, able to explain technical issues to non-technical staffHighly organised with strong attention to detailConfident in using MS Office tools and company databasesWhat''s on Offer:Competitive salary - 30,000 per yearMonday to Friday schedule - office-based (No weekends)Company pension, sick pay, and up to 25 days holidayCareer progression within a growing companyThis is a fantastic opportunity for a technician wanting to apply their hands-on experience in a new capacity, supporti